Privacy Policy

Last updated: January 2026

Introduction

lush-flow ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and comply with applicable data protection legislation.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Complete enquiry forms on our website
• Request a solar assessment or quote
• Subscribe to our newsletter
• Contact us via email or other means
• Enter into a service agreement with us

The types of personal information we may collect include:

• Name and contact details (email address, postal address)
• Property information relevant to solar installation
• Electricity usage data and billing information
• Communication preferences

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Prepare solar assessments and quotes
• Deliver and manage our services
• Process payments and manage accounts
• Send administrative information and service updates
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (installation contractors, payment processors)
• Government agencies when required by law or for rebate processing
• Professional advisers such as lawyers and accountants

All third parties are contractually obligated to protect your information and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymise it.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date and will be effective as soon as it is accessible.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: 142 Solar Drive, Brisbane, QLD 4000, Australia